Bookings & Prices

 

We do our best to provide accurate and up-to-date information on our website, but errors may occur. Please confirm pricing and details with us prior to making a booking.

 

By making bookings on our website or purchasing any services offered by Plan R Vacation, you warrant that 1) you are at least 18 years of age and have the legal authority to create a binding legal obligation; 2) you accept and agree to all the Terms presented herein; and 3) all information supplied by you for the purposes of that booking is true, accurate, current, and complete to the best of your knowledge.

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BOOKING ON BEHALF OF OTHERS: If you make a booking for anyone other than yourself, you are considered the designated contact person for those other persons. You represent and warrant that you are legally authorized to act on their behalf; that you have obtained all required consents; and that you will inform them of these Terms and warrant that they accept and agree to them. You are also responsible for making all payments due for your booking; notifying us if any changes or cancellations are required, and keeping the other persons informed of all information relevant to your trip.

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All advertised prices and costs are in Bahamian currency unless noted otherwise.

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Payments, Refunds & Credits

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Payments

 

DEPOSITS: A deposit, paid via one of our accepted payment methods, is required to secure your Tour Only booking, which will be applied toward the cost of your package. Selected tours will now require an increased deposit when airfare to and from your destination is included. Deposits vary by package. Please check the package page, start a booking, or contact us to find out the required deposit.

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Refunds

 

Refunds will be processed and paid as promptly as possible. If we need to recover funds already paid to our partners for your services, your refund will be issued after those funds have been recovered. Most refunds are processed within six weeks of being requested. Refunds for payments by credit card will be credited to that card, provided your refund does not exceed the amount paid on the card.

 

 

Cancellations

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Tours

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You can cancel tours up to 48 hours in advance of the experience for a full refund.

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You must cancel at least 48 hours before the experience's start time.

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If you cancel less than 48 hours before the experience's start time, the amount you paid will not be refunded.

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Any changes made less than 48 hours before the experience's start time will not be accepted.

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Cut-off times are based on the experience's local time.

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This experience requires good weather. If it's canceled due to poor weather, you'll be offered a different date or a full refund.

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This experience requires a minimum number of travelers. If it's canceled because the minimum isn't met, you'll be offered a different date/experience a full refund.

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Transportation

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You may cancel the booking 24 hours before the time of the journey, without any cancellation charges for all services. In case cancellation or shorting of the trip is requested within 24 hours of the pick-up time, then the following rules will apply:

 

1. Single Day trip/ Airport transfer: No Refund will be issued to the user.

2. Airport transfer: No Cancellation Charges if Canceled at least 2 hours before pickup time.

 

 

Getaways

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Our cancellation policy is contingent upon the terms and conditions set by our third-party vendors, which include air travel providers, vacation rental agencies, and tour operators. Refund eligibility will be subject to the specific cancellation policies of the individual service providers involved in your booking. Please be aware that these policies may vary, and refunds may be subject to fees imposed by the respective vendors. We strive to facilitate smooth communication and negotiation with our partners to ensure a fair resolution in the event of cancellations.

 

For any inquiries or assistance regarding cancellations, please contact our customer support team. We appreciate your understanding and cooperation.

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Cancellations by You

 

If you elect to cancel your booking for any reason, you must notify us in writing. Cancellation fees may change at any time, and your booking is subject to the schedule in effect at the time of booking.

 

When you request cancellation, we will advise you of the total of these fees and your total refund, if any. In some cases, as indicated in the fee schedule, some or all of the cancellation fees we withhold may be applied as a Travel Credit, which does not expire and can be used toward any future booking.

 

If you make a booking for two or more travelers, it is possible for one or more travelers on that booking to cancel while allowing the remaining traveler(s) to continue. Cancellation fees will only be assessed on the canceling travelers. If such a change requires any double occupancy rooms or cabins to be converted to single occupancy, the remaining traveler(s) are responsible for any applicable single occupancy rates, which will be added to their balance due. In some cases, it may be possible for a new traveler to be added to a booking replacing another traveler. If so, a name change fee may apply, as well as any applicable airline & other vendor fees, particularly for any issued flight tickets.

 

Cancellations by Us

 

Most of our advertised packages require a minimum number of travelers to operate. We reserve the right to cancel or reschedule any departure due to insufficient demand, unsafe conditions, events beyond our control, or any other reason. If we cancel a departure, we will notify you prior to the final payment due date (unless the cancellation is due to an unforeseen situation that arises after that) and offer alternate dates of travel or a full refund. We also reserve the right to cancel a specific booking or remove a specific traveler prior to departure, at our own discretion, and refund all monies paid.

 

We are not responsible for any incidental expenses or consequential losses that you incur as a result of a canceled booking, including but not limited to loss of earnings, loss of enjoyment, or the cost of any connecting flights, accommodations, airport transportation, visas, document fees, vaccinations, or other services you may purchase that are dependent upon the operation of your trip. Where possible, we recommend that you wait until after your final payment due date to purchase any such services.

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Trip Operation

 

FORCE MAJEURE: Certain unexpected circumstances may arise, such as (but not limited to) weather events, pandemics, quarantines, border closures, acts of governments or authorities, wars, hostilities, political uprisings or civil disturbances, riots, strikes, terrorist activities or the threat of terrorist activities, criminal acts committed by third parties, defects of vehicles or breakdown in the equipment, or an Act of God, that are beyond anyone's control, which force a cancellation or disruption of services. These circumstances are considered a force majeure. We will not be held responsible or liable in any way for such events, including death, bodily injury, illness, damage, delay, or other losses caused by such events. While we will always strive to assist our travelers wherever they are in the world when such circumstances occur, any losses or costs resulting from these events will be the responsibility of the traveler.

 

THIRD PARTY SUPPLIERS: Plan R Vacation makes arrangements with airlines, cruise lines, hotels and other accommodation providers, coach companies, transfer operators, shore excursion operators, tour and local guides, activity providers, and other independent parties ("Third Party Suppliers") to provide you with some or all of the components of your booking. Third-party suppliers may also engage the services of local operators and sub-contractors. We take great care in selecting Third Party Suppliers, but we do not supervise or control these suppliers and cannot be responsible for their acts or omissions.

 

In the absence of our own negligence, we shall not be responsible for any cancellations, delays, diversions or substitution of equipment; loss or damage to baggage or property; injury, illness, or death; or any claims, losses, damages, costs or expenses arising out of inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from the any act, omission, error or negligence whatsoever by air carriers, rail, coach & ship cruise companies, hotels, transportation companies, other persons providing any of the services and accommodations to travelers, or any other person not our direct employee or under our exclusive control. Air carriers, rail, coach & ship cruise companies are not to be held responsible for any act, omissions, or events during the times that passengers are not aboard their aircraft or conveyances. We are not responsible for any criminal conduct by third parties.

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Participation

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JOINING A TOUR: If you purchase a package that includes flights and/or transfers, you are responsible for making all necessary arrangements and allowing sufficient time to embark on these flights or transfers. If you miss your flights or transfers, contact us without delay. If you purchase a package that does not include flights or transfers, you are responsible for making your own way to the package starting point. We will provide instructions for how and where to meet your tour group, manager, or guide. If for any reason you are unable to make it to the starting point on time, contact us without delay. We will make all reasonable efforts to assist you in making alternate arrangements to join your tour, but you are responsible for any extra costs incurred, and no refunds will be issued for unused services.

 

TOUR MANAGERS: On our escorted group tours, you'll be accompanied by a professional tour manager who is an authority on the destination and is responsible for the safety and well-being of our travelers and for the smooth operation of the tour. The decisions of the tour manager are final on all matters likely to affect the safety or well-being of all travelers participating in the trip.

 

GROUP PARTICIPATION: On our group tours, you'll usually be traveling with a group of strangers, and this can sometimes be challenging, especially in a foreign country. To avoid any discord within our groups and to provide our travelers with a positive touring experience, we reserve the right to reject or remove any traveler whose behavior is determined to be incompatible with the group. If you fail to comply with a decision made by our tour manager, behave in a way that is judged to cause or likely to cause danger, distress, or material annoyance to others, interfere with the wellbeing or mobility of the group, are deemed to be fractious to the group, at the sole discretion of Plan R Vacation and/or our tour managers and representatives, we may ask you to leave the tour. In this case, we will not refund any portion of the package cost, and all expenses incurred by the termination of the touring program are your responsibility. We may also elect not to carry you on any future trips.

 

AGE REQUIREMENTS: For some of our tours & packages, you must be 18 or older to make a booking, and any other travelers on your booking must be 8 or older at the time of travel. Some packages have different requirements; see the package page or contact us for details. Travelers under 18 years at the time of travel are considered minors. Minors must be accompanied by an adult 21 years or older. One adult may accompany up to two minors. Each adult accompanying one or more minors is jointly and individually responsible for the behavior, well-being, supervision, and monitoring of such minors. If the consent of a parent, guardian, or any other person is required by applicable law for any minor to travel, the accompanying adult is responsible for securing all consents and documents and ensuring that they and the minor(s) meet all legal requirements to travel, to enter into and depart from applicable countries and regions. We will not be responsible for any fees, damages, or losses that may result from failure to secure necessary consents, permits, and approvals.

 

TRAVELERS WITH DISABILITIES OR DIFFICULTIES: Travelers requiring any type of special assistance must notify us of their requirements at the time of booking. We will make reasonable attempts to accommodate such special needs and to notify our airline and other partners of these requirements. However, we cannot guarantee that all disabilities or difficulties can be accommodated, especially in foreign countries and remote locales. Our coaches are generally not equipped to handle wheelchairs. Due to the nature of our itineraries, we cannot accept travelers who require service animals. We regret that we cannot provide individual assistance to travelers for walking, dining, entering and exiting motor coaches, ships, and other transportation vehicles, or to assist with other personal needs. Travelers who require such assistance must be accompanied by a qualified companion who is a paid traveler.

 

Our itineraries often feature sightseeing and other activities that may involve strenuous activities such as hiking moderate distances, walking up steps or over uneven surfaces, ascending to high elevations, or traveling in small boats. In general, travel conditions in some countries may be more difficult than what you are accustomed to. It is the responsibility of all travelers to consider their abilities, consult with appropriate medical personnel, and determine if they are in sufficient physical condition to comfortably undertake the requirements of each itinerary. If you are uncertain, please contact us to discuss.

 

If during travel, our representatives become concerned that your physical health or mental condition may make it unsafe for you to continue to participate in the planned itinerary, they may ask you to avoid certain activities. In extreme cases, we or our representatives may ask you to leave the tour. In this case, we will make reasonable attempts to transport you to the appropriate airport or other departure point, but otherwise, you will be responsible for all costs incurred. In either case, there will be no refund of unused services. You grant us and our representatives permission to discuss your situation, including your physical health or mental condition, and share any information we deem relevant with any travel companion, family member, medical professional, designated emergency contact, or other person we believe would be necessary or appropriate to deal with such concerns, at our sole discretion. We recommend you carry travel insurance.

 

ACCEPTANCE OF RISK: You acknowledge that travel, especially to foreign and remote destinations, may involve some risk to your health and safety. The degree and nature of personal risk involved depends on the products or services booked and the location(s) in which a product or service operates. There may be a significant degree of personal risk involved in participating in physical and/or high-risk activities (such as ziplining, snorkeling, or hot air balloon rides), carriage by watercraft, or traveling to high altitudes, remote locations, or countries with developing infrastructure. Standards of hygiene, accommodation, and transport in certain destinations we visit are often lower than the standards you may expect in your home country, and there may be a risk of food poisoning, disease, or injury.

 

By booking with us, you acknowledge that you have considered the potential risks, dangers and challenges, and your own personal capabilities and needs, and you assume responsibility for all such risks. You agree to take all prudent measures in relation to your own safety while traveling, including but not limited to the proper use of safety devices (including seatbelts, harnesses, flotation devices, and helmets) and obeying all posted signs and oral or written warnings regarding health and safety. Absent any negligence on our part, Plan R Vacation and our representatives will not be held liable for any claims or causes of action arising from any losses, damages, injuries, or death resulting from failure to comply with safety instructions or warnings or the risks inherent in travel and participating in adventurous activities included in our itineraries or otherwise offered by us or our representatives.

 

EMERGENCY MEDICAL TREATMENT: Should any medical emergency arise which precludes your ability to consent to emergency treatment when such authorization is required, we or our representatives will endeavor to communicate with your travel companions or previously designated emergency contact to request permission for any necessary treatment. If our representatives believe, at their sole discretion, that time or circumstances do not permit such communication, you authorize our representatives to consent on your behalf to any medical treatment, including all types of medical examinations, diagnoses, medication, treatment, or physician or hospital care, that is deemed advisable by, and is to be rendered under, the supervision of any physician or surgeon. You agree not to hold us or our representatives responsible for actions relating to any such medical or emergency treatment.

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BAGGAGE & PERSONAL EFFECTS: You are responsible for safeguarding your luggage, camera, and other personal effects, including any items purchased while on tour, while in your possession. We are not responsible for lost or stolen personal items. Luggage or other personal items that are damaged by our airline partners are the responsibility of the airline. Should this occur, be sure to submit a baggage claim form before exiting the airport, typically in the baggage claim area.

 

LOCAL PURCHASES: We make every effort to give you an opportunity to browse local markets, shops and stores, time permitting. Some itineraries include scheduled stops at specialty stores or factories where you can view a demonstration of a local craft or purchase merchandise. If you decide to purchase these or any other items while on tour, you are responsible for those purchases. We are not responsible for the quality or authenticity of these items. It is always a good idea to comparison-shop and to thoroughly inspect all merchandise before leaving the store or shop, as most stores will not permit you to return or exchange purchased items. Prices may not include shipping/handling fees or customs charges. We are not responsible for the delivery or receipt of any item you purchase while traveling.

 

LOCAL LAWS: During travel, you must always comply with the laws and regulations of all places visited. Committing any illegal act may result in your removal from a tour and put you at risk of fines or punishment by local authorities, for which we cannot be held responsible.

 

 

Vacation Rental Guest Information

 

Check-In/ Check-Out: Check-in time is 3pm. Check-out time is 11am. Early/ late check-in/ check-out is subject to availability.

 

Rental Rules:
No parties/ gatherings
Non-smoking rooms
No pets allowed

 

Damage: Guests will be held accountable for all damages, accidental or deliberate, that occur while occupying the unit.

 

No-shows: No-shows on the day of arrival and late check-ins are nonrefundable.

Shortened Stay: For guests who check out early for any reason, the remainder of their stay is non-refundable.

 

Failure to adhere to our policies will result in the guest(s) being asked to vacate the premises with no refund issued.

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Your Information & Privacy

 

PRIVACY POLICY: When you make a booking, we require certain personal information (see below). When you use our website (https://www.planrvacation.com/), sign up for our newsletter, request a catalog, or interact with us in other ways, we may collect additional or other information, as described in our Privacy Policy. By using our website, booking travel with us, or submitting any personal information to us, you indicate your acceptance of our Privacy Policy.

 

REQUIRED INFORMATION: To make a booking, we require that you supply certain personal information, including the full legal name, gender, birthdate, and passport information for each traveler, as required by law and/or reasonably required to enable us and our suppliers to provide your purchased travel products and services. We also require contact information, including address, phone number, and email address, from the person making the booking. We request a phone number and email address for all other travelers, except for minors and family members who live together at the same address, so that we may reach you and your travel companions in case of last-minute itinerary changes or emergencies. For each traveler, we also require the name and contact information of a designated emergency contact person who is not traveling. You are responsible for verifying that any information you provide for yourself and on behalf of other travelers on your booking is complete and accurate. Under no circumstances will we be liable for any errors or omissions in the information you have provided to us, or any fees or damages related to such errors or omissions.

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IMAGES & MARKETING: While participating in any of our packages, images, photos, or videos may be taken by us, our representatives or contractors, or other participants that may contain or feature you. You consent to any such pictures being taken and grant a perpetual, royalty-free, worldwide, irrevocable license to us, our contractors, sub-contractors and assigns, to reproduce for any purpose whatsoever (including marketing, promotions and the creation of promotional materials by or with sub-licensees), in any medium whatsoever, whether currently known or hereinafter devised, without any further obligation or compensation payable to you.